In the fast-paced world of online gaming, encountering errors can be a frustrating experience. From connectivity issues to unresolved system glitches, PlayStation Network (PSN) error codes have become a common obstacle for gamers. However, fear not! This article aims to shed light on the mysterious world of PlayStation Network error codes, unraveling their meanings and providing solutions to help you navigate your way back into the immersive realm of online gaming. With a clear understanding of these error codes, you can now conquer any obstacle standing in your way and resume your gaming adventures with confidence.
Common PlayStation Network (PSN) Error Codes
NW-31201-7: Network connection error.
The NW-31201-7 error code indicates a network connection error on the PlayStation Network. This error may occur due to various reasons, such as a weak or unstable internet connection, network congestion, or issues with the PlayStation Network servers. To troubleshoot this error, you can try restarting your console and network equipment, checking your internet connection stability, and ensuring that your console’s system software is up to date. If the issue persists, you may need to contact PlayStation Support for further assistance.
WS-37397-9: Console banned from PlayStation Network.
The WS-37397-9 error code signifies that your console has been banned from accessing the PlayStation Network. There are several reasons why a console may be banned, including violating the terms of service or engaging in prohibited activities such as cheating or hacking. If you encounter this error, it is recommended to review the PlayStation Network terms of service and ensure that you have not violated any rules. If you believe your console has been banned unfairly, you can contact PlayStation Support to seek clarification and potentially resolve the issue.
CE-33945-4: Cannot connect to the Internet.
The CE-33945-4 error code indicates that your PlayStation console is unable to establish a connection to the internet. This error may occur due to various factors, such as issues with your internet service provider, router settings, or network configuration. To troubleshoot this error, you can try restarting your console and network equipment, checking your internet connection settings, and ensuring that your router is properly connected. If the problem persists, it is advisable to contact your internet service provider for assistance or consult PlayStation Support for further guidance.
NP-34957-8: Connection to server failed.
The NP-34957-8 error code indicates a failure to establish a connection to the server on the PlayStation Network. This error can occur due to server maintenance, network congestion, or issues with the server itself. To resolve this error, you can check if there are any ongoing server maintenance activities announced by PlayStation, restart your console and network equipment, or try connecting at a different time when the server load is lower. If the problem persists, reaching out to PlayStation Support may be necessary for further assistance.
CE-35287-5: Cannot connect to the PSN profile server.
The CE-35287-5 error code suggests that your PlayStation console is unable to establish a connection to the PSN profile server. This error may occur due to issues with the PSN servers, network configuration problems, or issues with your console’s system software. To troubleshoot this error, you can try restarting your console and network equipment, checking your network settings, and ensuring that your console’s system software is up to date. If the issue persists, reaching out to PlayStation Support for further guidance is recommended.
WC-36551-0: Server request error.
The WC-36551-0 error code indicates an error in sending a server request on the PlayStation Network. This error can occur due to various factors, such as server maintenance, network congestion, or issues with the server itself. To resolve this error, you can check for any ongoing server maintenance activities announced by PlayStation, restart your console and network equipment, or try connecting at a different time when the server load is lower. If the problem continues, contacting PlayStation Support may be necessary for further assistance.
NPXS21002: Operation canceled due to server maintenance.
The NPXS21002 error code indicates that an operation on your PlayStation console has been canceled due to server maintenance. This error occurs when certain features or services on the PlayStation Network are temporarily unavailable due to maintenance activities. To resolve this error, you can check for any announcements regarding server maintenance on the PlayStation Network, wait for the maintenance to be completed, and try again later. It is important to note that server maintenance is necessary to ensure the stability and security of the PlayStation Network.
CE-34878-0: Application error.
The CE-34878-0 error code signifies an application error on your PlayStation console. This error can occur due to various reasons, such as software bugs, corrupted data, or compatibility issues between the application and the console’s system software. To troubleshoot this error, you can try restarting your console, updating the application to its latest version, checking for any available system software updates, or reinstalling the application if necessary. If the error persists, contacting PlayStation Support or the application’s developer may be necessary for further assistance.
NW-31294-9: Network connection timed out.
The NW-31294-9 error code indicates that the network connection on your PlayStation console has timed out. This error can occur when the connection takes too long to establish, leading to a timeout. To troubleshoot this error, you can try restarting your console and network equipment, checking your internet connection stability, and ensuring that your console’s system software is up to date. If the issue persists, contacting PlayStation Support may be necessary for further assistance.
CE-39935-9: Cannot start the application.
The CE-39935-9 error code suggests that you are unable to start an application on your PlayStation console. This error may occur due to various factors, such as corrupted data, compatibility issues, or problems with the console’s system software. To troubleshoot this error, you can try restarting your console, checking for any available system software updates, clearing the application’s cache, or reinstalling the application if necessary. If the error persists, contacting PlayStation Support or the application’s developer is recommended for further assistance.
Connectivity Error Codes
NW-31201-7: Network connection error.
The NW-31201-7 error code signifies a network connection error on the PlayStation Network. This indicates that your console is experiencing issues in establishing a connection to the network. To resolve this error, you can try restarting your console and network equipment, checking your internet connection stability, and ensuring that your console’s system software is up to date. Additionally, it is recommended to check if there are any network outages or maintenance activities in your area that could be affecting your connection.
CE-33945-4: Cannot connect to the Internet.
The CE-33945-4 error code indicates that your PlayStation console is unable to establish a connection with the internet. This error can occur due to various factors, such as issues with your internet service provider, router settings, or network configuration. To troubleshoot this error, you can try restarting your console and network equipment, checking your internet connection settings, and ensuring that your router is properly connected. If the problem persists, contacting your internet service provider may be necessary to address any potential internet connectivity issues.
NW-31294-9: Network connection timed out.
The NW-31294-9 error code suggests that the network connection on your PlayStation console has timed out. This error may occur when the connection takes too long to establish, leading to a timeout. To troubleshoot this error, you can try restarting your console and network equipment, checking your internet connection stability, and ensuring that your console’s system software is up to date. Additionally, you can check for any network congestion or issues with your internet service provider that could be causing the connection timeout.
Banning Error Codes
WS-37397-9: Console banned from PlayStation Network.
The WS-37397-9 error code indicates that your console has been banned from accessing the PlayStation Network. This could occur as a result of violating the terms of service or engaging in prohibited activities such as cheating or hacking. If you encounter this error, it is crucial to review the PlayStation Network terms of service to ensure compliance with the guidelines. If you believe that your console has been banned unfairly, you can contact PlayStation Support to seek clarification and potentially resolve the issue.
Connection Error Codes
NP-34957-8: Connection to server failed.
The NP-34957-8 error code suggests that your console has failed to establish a connection to the server on the PlayStation Network. This error can occur due to server-related issues, such as maintenance, server overload, or temporary server unavailability. To resolve this error, you can verify if there are any ongoing server maintenance activities announced by PlayStation, restart your console and network equipment, or attempt to connect during a period of lower server load. If the issue persists, reaching out to PlayStation Support for further guidance is recommended.
CE-35287-5: Cannot connect to the PSN profile server.
The CE-35287-5 error code indicates that your PlayStation console is unable to establish a connection to the PSN profile server. This error may occur due to issues with the PSN servers, network configuration problems, or issues with your console’s system software. To troubleshoot this error, you can try restarting your console and network equipment, checking your network settings, and ensuring that your console’s system software is up to date. If the issue persists, reaching out to PlayStation Support for further guidance is recommended.
WC-36551-0: Server request error.
The WC-36551-0 error code signifies an error in sending a server request on the PlayStation Network. This error can occur due to various factors, such as server maintenance, network congestion, or issues with the server itself. To resolve this error, you can check for any ongoing server maintenance activities announced by PlayStation, restart your console and network equipment, or try connecting at a different time when the server load is lower. If the problem continues, contacting PlayStation Support may be necessary for further assistance.
Maintenance Error Codes
NPXS21002: Operation canceled due to server maintenance.
The NPXS21002 error code suggests that an operation on your PlayStation console has been canceled due to server maintenance. This error occurs when certain features or services on the PlayStation Network are temporarily unavailable due to maintenance activities. To resolve this error, you can check for any announcements regarding server maintenance on the PlayStation Network, wait for the maintenance to be completed, and try again later. It is important to note that server maintenance is necessary to ensure the stability and security of the PlayStation Network.
Application Error Codes
CE-34878-0: Application error.
The CE-34878-0 error code signifies an application error on your PlayStation console. This error can occur due to various reasons, such as software bugs, corrupted data, or compatibility issues between the application and the console’s system software. To troubleshoot this error, you can try restarting your console, updating the application to its latest version, checking for any available system software updates, or reinstalling the application if necessary. If the error persists, contacting PlayStation Support or the application’s developer may be necessary for further assistance.
CE-39935-9: Cannot start the application.
The CE-39935-9 error code suggests that you are unable to start an application on your PlayStation console. This error may occur due to various factors, such as corrupted data, compatibility issues, or problems with the console’s system software. To troubleshoot this error, you can try restarting your console, checking for any available system software updates, clearing the application’s cache, or reinstalling the application if necessary. If the error persists, contacting PlayStation Support or the application’s developer is recommended for further assistance.
Other Error Codes
NW-31194-8: Network connection error.
The NW-31194-8 error code indicates a network connection error on the PlayStation Network. This error can occur due to various reasons, such as a weak or unstable internet connection, network congestion, or issues with the PlayStation Network servers. To troubleshoot this error, you can try restarting your console and network equipment, checking your internet connection stability, and ensuring that your console’s system software is up to date. If the issue persists, you may need to contact PlayStation Support for further assistance.
CE-30005-8: File system error.
The CE-30005-8 error code suggests a file system error on your PlayStation console. This error can occur due to issues with the console’s storage, corrupted data, or problems with the file system structure. To troubleshoot this error, you can try restarting your console, checking for any available system software updates, or performing a file system check and repair if supported by your console. If the error persists, contacting PlayStation Support may be necessary for further assistance.
CE-34224-5: Web browser not supported.
The CE-34224-5 error code indicates that the web browser on your PlayStation console is not supported. This error may occur if you are attempting to access a website or service that requires a more recent or compatible web browser. To resolve this error, you can try updating your console’s system software to the latest version, clearing the web browser cache, or using alternative methods or devices to access the specific website or service. If the error continues, reaching out to PlayStation Support for further guidance is recommended.
E-8200012C: Credit card error.
The E-8200012C error code suggests a credit card error on the PlayStation Network. This error can occur when attempting to make a purchase or add funds to your PlayStation Network wallet using a credit card. To resolve this error, you can double-check the credit card information entered, ensure that the card is valid and not expired, verify that the billing information matches the card details, or try using an alternative payment method such as a different credit card or PayPal. If the problem persists, contacting your credit card issuer or PlayStation Support may be necessary for further assistance.
NW-31308-5: Network connection timeout.
The NW-31308-5 error code indicates a network connection timeout on the PlayStation Network. This error can occur when the network connection takes too long to establish, leading to a timeout. To troubleshoot this error, you can try restarting your console and network equipment, checking your internet connection stability, and ensuring that your console’s system software is up to date. Additionally, it is recommended to check for any network congestion or issues with your internet service provider that could be causing the connection timeout.
Troubleshooting and Resolving Error Codes
Check the PlayStation Network status.
Before troubleshooting any error code, it is essential to check the status of the PlayStation Network. PlayStation provides a status page where you can see if there are any ongoing issues or maintenance activities affecting the network. If there is an ongoing problem, it is advisable to wait until the issue is resolved before troubleshooting further.
Restart your console and network equipment.
A simple yet effective troubleshooting step is to restart your PlayStation console and network equipment. By power-cycling these devices, you can refresh their connections and potentially resolve temporary issues or glitches. Turn off your console, unplug it from the power source, and wait for a few minutes before plugging it back in and powering it on. Additionally, you can also restart your modem and router to ensure a fresh start for your internet connection.
Ensure your Internet connection is stable.
A stable internet connection is crucial for a smooth and uninterrupted PlayStation Network experience. To ensure the stability of your connection, you can perform a few checks. Make sure that your console is connected to your router via an Ethernet cable if possible, as wired connections tend to be more stable than wireless connections. If you are using Wi-Fi, ensure that your console is within range of the router and that there are no obstructions or interference causing signal degradation. You can also try running a speed test to check your internet connection’s speed and latency.
Check for system updates.
Keeping your PlayStation console’s system software up to date is important for optimal performance and compatibility. Regularly check for any available system updates and install them as necessary. System updates often include bug fixes, security enhancements, and improvements to network connectivity. By ensuring that your console is running the latest software version, you can minimize the occurrence of error codes.
Verify your account status.
Certain error codes may be triggered by account-related issues. Verify that your PlayStation Network account is in good standing and that there are no restrictions or suspensions imposed on it. Review the terms of service and community guidelines to ensure compliance and address any potential violations. If you suspect that your account has been compromised or locked, reach out to PlayStation Support for assistance.
Clear cache and reinstall application/data.
For application-specific error codes or performance issues, clearing the cache or reinstalling the application or associated data may resolve the problem. You can usually find options to clear cache or delete application data in the console’s settings menu. Clearing the cache removes temporary files that could be causing conflicts or errors, while reinstalling the application or data ensures a fresh installation without any potential corruption. However, note that reinstalling the application may result in the loss of any associated saved data or progress, so exercise caution and backup important data if applicable.
Disable firewalls and security software.
In some cases, firewalls or security software on your network or console may interfere with the PlayStation Network connection. Temporarily disabling these security measures can help identify if they are causing any issues. Consult the user manual or support documentation for your firewall or security software to understand how to disable or configure them correctly. It is important to re-enable these security measures after troubleshooting to maintain network security.
Contact PlayStation Support for assistance.
If you have exhausted all troubleshooting steps and the error code persists, it is recommended to reach out to PlayStation Support for further guidance and assistance. PlayStation Support has a dedicated team of experts who can provide personalized assistance based on your specific issue. They can guide you through advanced troubleshooting steps, provide insights into the error code, or escalate the issue if necessary. Ensure that you have relevant information, such as the error code itself, any specific error messages, and details about the troubleshooting steps you have already taken, before contacting support.
Preventing Error Codes
Keep your console and games updated.
Regularly updating your PlayStation console’s system software and games can help prevent error codes caused by software bugs or compatibility issues. System updates and game patches often include bug fixes, performance improvements, and enhancements that address known issues. Ensuring that your console and games are up to date minimizes the likelihood of encountering error codes and improves overall system stability.
Avoid sharing accounts or login information.
Sharing PlayStation Network accounts or login information with other individuals can increase the risk of encountering error codes. Unauthorized access or improper usage of an account can lead to violations of the terms of service and subsequent account restrictions or bans. It is advisable to refrain from sharing account information and maintain the security and integrity of your personal PlayStation Network account.
Use a stable and secure Internet connection.
To minimize the occurrence of network-related error codes, it is essential to use a stable and secure internet connection. Ensure that your Wi-Fi network is password protected to prevent unauthorized access and potential interference. If possible, use a wired Ethernet connection for your console as it generally provides a more stable and reliable connection. Additionally, regularly reviewing and updating your router firmware, using quality networking equipment, and optimizing your internet connection settings can contribute to a smoother online gaming experience.
Regularly back up your saved data.
Backing up your saved data and game progress on the PlayStation Network is important to prevent loss in case of hardware failure, data corruption, or other unforeseen events. PlayStation provides options for cloud storage and external storage devices to safely and conveniently backup your important data. By regularly backing up your data, you can minimize the impact of potential error codes or data loss and ensure that you can restore your progress easily.
Be cautious when downloading third-party content.
While the PlayStation Network offers a wide range of content, it is important to exercise caution when downloading or installing third-party content. Not all content available on the PlayStation Network is tested or verified by Sony, and there is a possibility of encountering malicious or poorly optimized content. To avoid potential error codes or security issues, only download content from trusted sources and review user ratings and reviews before installing any applications or games.
Final Thoughts
Dealing with PlayStation Network error codes can be frustrating, but by understanding their meanings and following appropriate troubleshooting steps, you can resolve issues more efficiently. Remember to check the PlayStation Network status, restart your console and network equipment, ensure a stable internet connection, and keep your console and applications up to date. Following preventative measures, such as avoiding account sharing, using a secure internet connection, regularly backing up data, and being cautious when downloading content, can help minimize the occurrence of error codes. If you encounter persistent issues, do not hesitate to contact PlayStation Support, as they are available to provide assistance and guidance tailored to your specific situation.